Confused by a letter from HMRC, the Home Office, your council or NHS? Send it to us and get a plain-language explanation in your language — usually within a few hours.
Upload a photo or PDF using our simple form, or message us on WhatsApp.
A real person reads your letter and writes a clear explanation in your language.
We tell you exactly what it means and what your next step should be.
Tap any language to start a WhatsApp chat in that language.
English also available — just ask.
One letter, fully explained.
Explanation plus a written reply you can send.
Up to 3 letters in one month.
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